PRIVACY POLICY

 

PLANAFEST SL is especially sensitive to the protection of personal data of users of the web services at www.concertsdelpinar.es. Through this Privacy Policy, PLANAFEST SL informs the users of this website about the processing of personal data that is collected on the website www.concertsdelpinar.es, so that users can decide voluntarily, freely, and in an informed manner whether they accept to provide their requested data and the processing described here.

PLANAFEST SL has adapted this website to the requirements of Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD or new LOPD) and in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons (GDPR), as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE).

1. DATA CONTROLLER

The Data Controller for the processing of personal data is:

  • Controller: PLANAFEST SL
  • Address: Plaça Joan XXIII, N4, 11-52, CP 12004, Castelló de la Plana, Castelló.
  • Email: info@concertsdelpinar.com

2. PURPOSE OF DATA PROCESSING

Personal data is collected through emails and web forms enabled by PLANAFEST SL for Users, and will be used for:

  • Customer service and website incident resolution.
  • Sending communications and updates related to events.
  • Management of contact data for handling inquiries and information, minor authorizations, and event and concert participants.
  • Newsletter subscription by express user request.
  • Compliance with legal and tax obligations.
  • Supporting and improving the services offered by this website, as detailed in the cookie policy.

Regarding email communications, they will be sent to users who have subscribed to the newsletter by providing their express consent.

Some events may be recorded for later viewing, which can be accessed through our social networks to promote them and provide greater exposure of our events, informing you that general shots of the event will be taken and published. The distribution will be carried out on channels, media, and social networks (Facebook and Instagram).

Images will be processed in accordance with LO 1/1982, of May 5, on Civil Protection of the Right to Honor, Personal and Family Privacy, and Self-Image, whose transfer is free and in no case implies the obligation to use said images.

3. PERSONAL DATA WE COLLECT

According to the described purposes, we collect personal data following the data minimization principle, collecting the following data:

  • Contact Information: Name, surname, and email address.

Only data marked with ***** is mandatory, the rest of the data is optional.

No data is requested that is not indicated in the form.

  • IP information, location, and other navigation data: according to the

consent provided to our Cookie Policy.

4. LEGAL BASIS FOR PROCESSING

  • Legal Basis: Data processing is based on the express, free, and voluntary consent of the user. The user gives consent by completing the form and entering the necessary data for the described purposes and accepting the Privacy Policy, Cookie Policy, and Legal Notice in accordance with art. 6.1 a) of the General Data Protection Regulation (GDPR).

Personal data is requested in order to interact with users and to address queries, complaints, requests, and communications made by the user.

  • Use of Data: To enable the previously listed purposes, especially authorized communications to Users.
  • Duration of Use: Personal data will be retained for the time strictly necessary to fulfill the purpose for which it was collected, as well as for determining possible responsibilities that may arise. During this period, the data will be properly blocked, in accordance with applicable legal obligations and the deadlines established in the regulations on archives and documentation.

In cases where data processing is based on the consent of the interested party, data will be retained until such consent is revoked by the interested party. At that time, the data will be deleted, unless there is a legal obligation that requires its retention.

Any personal information received through the “Contact” section outside the established purposes, or personal data transmitted from third parties or from the interested party without being requested or necessary, will be safely and immediately deleted, without PLANAFEST SL assuming responsibility for its processing.

5. DATA ACCURACY

The User guarantees that the provided data is true, accurate, up-to-date, and complete, and of which they are the owner, being responsible for any direct or indirect damage that may arise from the breach of this obligation.

We will try to keep the data in our computer files or paper records updated. For these purposes, the user must make changes directly when enabled to do so, or communicate it by reliable means to PLANAFEST, SL, through dpd@concertsdelpinar.com.

6. USER RIGHTS

Users have the right to:

  • Access: Request a copy of their personal data.
  • Rectification: Modify any incorrect information.
  • Erasure: Delete their data at any time.
  • Opposition: Object to the processing of their data.
  • Portability: Request that their data be transferred to another entity in a structured format.
  • Limitation of Processing: Request that the use of their data be limited in certain circumstances.

To exercise these rights, you can contact us through the email dpd@concertsdelpinar.com. We will respond to your request within 7 days.

7. RECIPIENTS OF PERSONAL DATA

Personal data collected through the website, whether through forms, email, or cookies, will not be shared with third parties, except in cases where it is necessary for the development, supervision, and fulfillment of the established purposes, in legally provided cases, or in cases where the user is expressly informed of its transfer, with prior consent.

8. TICKET MANAGEMENT

The management of tickets, payments, and additional services are services performed by external companies through their own platforms or applications, being these responsible for the processing of personal data for these purposes, acting as Data Controllers of the collected personal data:

  • Natikumi S.L.
  • TICKETS CASTELLON SL

Although these services or promotions may be offered, promoted, or accessible through this website, the responsibility for the proper processing of personal data lies exclusively with the provider companies. Therefore, any query related to the exercise of rights regarding these processes should be directed directly to the company responsible for the processing, without PLANAFEST SL assuming any responsibility in this regard.

9. DATA SECURITY

With the purpose of protecting the provided data, PLANAFEST SL employs technical and organizational measures to ensure the security and confidentiality of stored data. These measures are aimed at protecting data from unauthorized access, loss, or misuse, including data encryption and access controls, considering the state of technology, scope, context, and purpose of processing, as well as the risks associated with their probability and severity.

However, PLANAFEST SL cannot guarantee the total security of information transmitted through the internet and is not responsible for personal data breaches due to force majeure or misuse of the platform by third parties. In case of a security breach that may affect users’ rights, the corresponding authorities will be notified and, if necessary, affected users will be informed within a maximum period of 72 hours.

8. COOKIES

At www.concertsdelpinar.es ****we use cookies to improve user experience, analyze web traffic, and personalize content. Cookies are small text files that are stored on the user’s device when visiting our website.

By accessing our website, the user accepts the use of cookies, in accordance with the terms established in our Cookie Policy. This policy explains what cookies are, how we use them, and how the user can manage or disable them.

If you want to obtain more information about the cookies we use and how you can control them, we recommend reading our Cookie Policy.

9. TRANSFER OF DATA TO THIRD PARTIES

At PLANAFEST SL, we understand that the privacy of your data is a priority. For this reason, we commit to informing you about any transfer of personal data to third parties that may be involved in collecting information related to the use of our website.

Below, we inform you about the main third parties with whom we share data, and the purposes for which these third parties may collect and process your personal data:

  • Analysis and Management Platforms: We use tools like Google Analytics to obtain statistics about the use of our website and improve user experience. This tool collects information about the pages you visit, the duration of your session, the type of device and browser you use, among other data. This data is collected anonymously to improve site performance. For more details about how Google handles data, you can consult their Privacy Policy.
  • Ticket Purchase Management Platforms: If you use external platforms to purchase tickets, such as EntradesCastellon or Natikumi, the personal data you provide, such as your name, email address, and payment details, will be managed directly by these platforms. We recommend reviewing their respective privacy policies to understand how they process your data.

In all cases, data will only be transmitted when strictly necessary for the operation of the service, and always with your prior consent or when required by legal obligations.

In case it is necessary to transfer your personal data to providers located outside the European Economic Area, we will ensure that an adequate level of protection is maintained, in accordance with the European Union’s standard contractual clauses, thus guaranteeing the security of your information.

10. LINKS TO THIRD PARTIES

Our website may contain links to other third-party sites that may be of interest to you. We have no control over these sites or their Privacy Policies, so it is recommended that you consult the privacy policies of these sites before providing them with personal data.

11. PRIVACY POLICY MODIFICATIONS

PLANAFEST SL reserves the right to modify this Privacy Policy to adjust it to legislative changes, jurisprudential criteria, sector practices, or entity needs. Any update will be duly announced in advance to ensure Users’ awareness.

12. CONTACT FOR PRIVACY QUESTIONS

If you have any questions about our Privacy Policy or the use of your data, you can contact us through the email **dpd@concertsdelpinar.com.**

Updated April 11, 2025